Paranoid is a digital software product delivered electronically. No physical shipment is involved.
Refund requests are generally accepted within 14 calendar days from purchase, provided there is a valid reason and no evidence of abuse, fraud, or policy manipulation. We reserve the right to assess each request case-by-case.
Where applicable under EU consumer law, by requesting immediate digital delivery and activation, consumers may acknowledge that performance begins before the withdrawal period ends and may waive withdrawal rights once full performance has started, to the extent permitted by law.
Payments may be processed by Paddle as Merchant of Record. In such cases, the financial refund execution may be performed via Paddle systems and timelines, while refund eligibility remains subject to this policy, applicable law, and anti-fraud checks.
Send your request to immaginet@pec.it and include:
We aim to review requests within 5 business days. Approved refunds are issued through the original payment channel, subject to payment processor timing.
We may update this policy periodically. Changes are effective from the publication date shown above.